Role: Customer Service Representative

Salary: €29,000-€34,000

Duration: Full Time

Location: South Dublin

Customer Service Representative

Trusted organisation that operates by serving professionals and thousands of company-operated stores, distributing branded and private-label products, providing specialised solutions for industrial applications. With a presence in over 100 countries and a very large workforce. Recent developments include steady growth in 2025, continued investment in innovation and a focus on shareholder returns, despite softer demand impacting earnings guidance. The organisation remains committed to expanding its global reach and advancing sustainability initiatives as part of its long-term strategy.

You will be responsible for ensuring effective administrative management of the customer service function, from initial reception through to final delivery. You will be required to have a proactive approach to meeting customer expectations while aligning with overall business objectives. You’ll be acting as a key liaison between the commercial team, customers and the accounting department. As a customer service representative, you will coordinate and facilitates the flow of transactions, responding promptly to the needs of all stakeholders.

Responsibilities

• Receive and process customer orders via email or phone.
• Respond to customer inquiries, providing accurate information on products and applications.
• Verify the stock availability for incoming orders.
• Enter orders into systems, including creating new items and updating quantity and price references.
• Confirm all order details, such as delivery and invoice addresses, delivery dates and times.
• Coordinate daily production and delivery schedules.
• Acknowledge receipt of customer orders and provide timely updates.
• Ensure proposed delivery deadlines are accurate by liaising with warehouse and dispatch teams.
• Monitor delays or issues with order fulfilment and promptly inform customers.
• Manage delivery notes and CMR documentation and communicate with carriers as needed.
• Handle back orders and notify the Commercial department when necessary.
• Process credit notes requests and follow up on claims.
• Keep customer files updated with addresses, invoicing details, delivery information, payment terms, contacts, order history and special requests.
• Create and maintain pricing files, discount terms and rebate agreements with approval from the Sales or Operations Manager.
• Send technical documentation, safety data sheets, catalogues and charts to customers.
• Create / update customer accounts and conditions as required.

Requirements

• Previous experience in a customer service environment.
• Familiar with Microsoft Office applications, including Word and Excel.
• Strong organisational skills with a customer-focused approach.
• Ability to work effectively under pressure and as part of a team.

What to do next

If you’re interested in this role, click ‘apply now’. For more information and a confidential discussion on this role or other opportunities, contact Kym via email kym@tdtalent.ie