Role: Sales Support Assistant
Salary: €35,000 – €40,000 DOE
Duration: Permanent
Location: Dublin

Sales Support Assistant

Heavy-duty industrial supplier is seeking a highly organised and customer-focused Sales Support Assistant to join their business.  This opportunity is ideal for someone with previous experience in customer service, sales administration or order processing who enjoys working in a fast-paced environment and takes pride in delivering excellent support to both customers and internal teams.

Working closely with the wider sales and operations function, you will play a key role in ensuring the smooth day-to-day running of sales support activities. The position will involve managing customer queries, processing quotations and orders accurately, coordinating with internal departments and maintaining a high level of customer service throughout the sales cycle. This is an excellent opportunity for an adaptable and detail-oriented individual who is looking to further develop experience within a growing technical environment.

The role offers exposure to a broad range of operational and customer-facing responsibilities and would suit someone who enjoys problem solving, multitasking and working collaboratively with colleagues across multiple departments. Full training will be provided on internal systems and product ranges, making this an excellent opportunity for candidates who are eager to learn and develop within an engineering or industrial setting.

Responsibilities

• Respond professionally and efficiently to incoming customer and account manager phone calls and emails
• Handle customer enquiries relating to pricing, product availability, specifications, order updates, and general support
• Process quotations and sales orders accurately using internal systems
• Coordinate with warehouse, purchasing, and production teams to ensure smooth order fulfilment
• Support troubleshooting and resolution of customer order queries
• Maintain accurate customer, quotation and order records within company systems
• Prepare order confirmations and supporting documentation where required
• Assist the wider sales team with day-to-day administrative tasks
• Ensure all customer interactions meet internal service and quality standards
• Support accurate data entry and reporting processes
• Participate in team handovers and collaborate effectively with colleagues during the contract period
• Contribute to maintaining a professional and positive customer experience at all times

Requirements

• Previous experience in a customer service, sales support, sales administration, or order processing role
• Strong communication skills with a professional and courteous telephone manner
• Excellent organisational skills with strong attention to detail
• Ability to manage multiple priorities in a busy environment
• Comfortable working with internal systems, databases, ERP or CRM platforms
• Good problem-solving ability and proactive approach to tasks
• Strong team-working skills and willingness to support colleagues
• Technical aptitude or an interest in engineering, industrial, or technical products would be advantageous
• Ability to learn new systems and processes quickly
• Experience within engineering, manufacturing, technical supply, or industrial sectors would be beneficial but not essential
• Positive, adaptable, and customer-focused attitude

This position would suit an individual who thrives in a hands-on environment and enjoys building strong working relationships while ensuring customers receive a consistently high standard of service. Candidates with experience supporting sales teams in distribution, engineering, logistics, manufacturing or technical environments are encouraged to apply.

What to do next: If you’re interested in this role, click ‘apply now’. For more information and a confidential discussion on this role or other opportunities, contact Conor via email conor@tdtalent.ie