Job Description

Role: Trade Counter Specialist
Salary: €35,000 per year
Duration: Full time, permanent
Location: Santry, Dublin 9

Trade Counter Specialist

Trade Counter Specialist required for a leading Irish provider of building services solutions, supplying high-quality products to the commercial, industrial and residential sectors.

With a strong reputation for technical expertise, this organisation supports customers through a combination of extensive stock holding and specialist team knowledge. This role sits within a busy and customer-focused branch, playing a key part in the smooth operation of both the trade counter and collections area.

You will be responsible for delivering a high standard of customer service across the trade counter & collections point, ensuring all customer interactions, orders and transactions are handled in a prompt and professional manner. You will engage directly with customers, offering product guidance and ensuring a seamless sales process.

You will also contribute to operational efficiency by maintaining stock levels, ensuring all front-of-house areas are organised and presentable and working closely with colleagues to meet customer demand. A strong focus on teamwork and continuous improvement will be key to success in this role.

Responsibilities

• Provide prompt, friendly and efficient service to customers at the trade counter and collections area
• Pick, pack and prepare orders for customer collection and occasional delivery
• Communicate proactively with customers and internal teams regarding order progress
• Process all sales and returns accurately using the ERP system
• Replenish stock and maintain accurate stock levels
• Maintain a high standard of housekeeping across all customer-facing areas
• Support stock control activities including cycle counting
• Keep up to date with product knowledge and provide guidance where required
• Work collaboratively to support continuous improvement initiatives
• Adhere to all health, safety and environmental procedures

Requirements

• Previous experience in a customer-facing, trade counter, or similar role
• Strong organisational and communication skills
• High attention to detail with the ability to complete tasks thoroughly
• Ability to work independently and use initiative
• Good computer literacy, with ERP system experience advantageous
• Knowledge of heating & plumbing or construction sectors is beneficial
• Strong understanding of health & safety best practices
• Fluent English with a customer-focused approach

What to do next:

If you’re interested in this opportunity, click ‘Apply Now’. For more details, or a confidential conversation about this role or similar opportunities, contact David@tdtalent.ie